Shipping policy

Shipping Hours & Delivery:

Most orders ship within 2-3 business days and arrive within 7-10 days of ordering.
We process and dispatch orders Monday through Saturday. We do not ship on Sundays or public holidays. Orders placed on these days will be queued for the next available business working day.

Delays Due to Outside Circumstances:

While we make every effort to ensure timely delivery, Nyne cannot be held responsible for conditions beyond our control, including:

Severe weather or natural disruptions
Customs and border delays (international shipments)
Courier service interruptions
Force majeure events
We appreciate your patience and will always do our best to keep you updated.

Customs, Duties & Taxes:

Our shipping fees do not include customs duties, import taxes, or any border-related charges for international orders.
These fees are levied by your country's customs authority and are entirely outside our control. The customer is solely responsible for any such charges at the time of delivery.

Wrong Address:

Please review your shipping address carefully before placing your order. Once an order is confirmed, we are unable to make address changes once the order is shipped.

If you realise the address is incorrect after receiving your shipping confirmation email, and your order is being shipped via Bluedart, you may contact Bluedart customer support directly to attempt a redirect or intercept before delivery. Please act as soon as possible.

We do not offer returns for orders delivered to an incorrectly entered address, unless goods arrive damaged or defective.

Damaged, Defective or Incorrect Products:

Report any issue within 3 days of receipt — we'll arrange a pickup and send a replacement within 4–7 days.
If you receive a damaged, defective, or incorrect item, please email us at support@nyne.world with the details below.

Your order number
A detailed description of the issue
Clear photographs of the damaged or incorrect item
Once verified, we will arrange a pickup of the affected item at no cost to you and dispatch a replacement unit within 4–7 business days. Please note that we offer replacements only — no refunds will be issued for damaged, defective, or incorrect products.

Missing Items or Non-Delivery

If your shipment is missing a product or has not arrived within the expected delivery window, please reach out to us at support@nyne.world with your order details. We will investigate and resolve the issue at our earliest.

Shipping Provider Options

Your order will be shipped via our Standard Service by default. If alternative shipping options are available at checkout, you may select your preference at that stage.